Legal
Privacy Policy
Effective date: July 13, 2026
This Privacy Policy explains how RealCloser ("RealCloser," "we," "us"), operated by NEFL Properties LLC, collects, uses, and protects information in connection with the RealCloser mobile app and web application (the "Service"). RealCloser is a business-to-business sales-coaching tool provided to sales teams through their employer or organization ("your organization").
Who this policy is for
The Service is used by sales professionals under an account provisioned by their organization. If you are an end customer or prospect whose conversation is recorded, please also see “Recorded conversations and consent” below.
Information we collect
- Account information — name, email address, role, and organization, provided when your organization creates your account.
- Audio recordings — recordings of in-person sales appointments that a user chooses to record within the app.
- Transcripts and analysis — text transcripts of those recordings and the AI-generated scores, coaching feedback, and follow-up suggestions derived from them.
- CRM contact data — contact details (such as name, phone, email, and address) retrieved from your organization’s connected CRM (GoHighLevel or Follow Up Boss) to associate a recording with the right contact.
- Usage and device data — app version, device type, and basic diagnostic and reliability information used to operate and improve the Service.
We do not collect payment card data through the app, and we do not use your data for advertising.
How we use information
We use the information above to provide the Service: to record and transcribe appointments, generate coaching feedback and scores, sync results to your organization’s CRM, and maintain the security and reliability of the Service.
Recorded conversations and consent
The app records conversations only when a user starts a recording. Users are responsible for obtaining any consent required by applicable law from all participants before recording, and the app surfaces a consent step in the recording flow. Recordings are used solely to generate coaching feedback for the recording user’s organization.
Third-party service providers
We share information with service providers strictly to operate the Service:
- Deepgram and AssemblyAI — speech-to-text transcription of recordings.
- Anthropic — AI analysis of transcripts to produce scores and coaching.
- Amazon Web Services (S3) — secure storage of audio recordings.
- Supabase / PostgreSQL — application database hosting.
- GoHighLevel and Follow Up Boss — your organization’s CRM, to and from which contact data and results are synced.
These providers process data on our behalf under their own security and privacy commitments. We do not sell personal information.
Data security
Data is encrypted in transit. Sensitive credentials (such as your organization’s CRM API keys) are encrypted at rest using authenticated encryption. Access to production data is restricted to authorized personnel.
Data retention
We retain recordings, transcripts, and analysis for as long as your organization’s account is active or as needed to provide the Service, unless a shorter period is required or requested. Your organization may request deletion as described below.
Your rights and choices
- Account deletion — you can delete your account and associated personal data from within the app’s Account screen; this deactivates the account and removes or anonymizes your personal data.
- Access and correction — contact us or your organization’s administrator to access or correct your information.
- Depending on your location, you may have additional rights under laws such as the CCPA or GDPR; contact us to exercise them.
Children
The Service is a workplace tool and is not directed to, or intended for use by, children under 16.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the effective date above.
Contact
Questions or requests: keifer@neflproperties.com.